Privacy policy
How Telma Skin Clinic collects, uses, holds and discloses your personal and health information.
Last updated 8 September 2026
Telma Skin Clinic collects and handles personal information, including health information, in the course of providing care. This policy explains what we collect, why we collect it, how it is held, and how you can access it or raise a concern.
What we collect
We collect only what we need in order to provide care and to run the clinic.
- Contact details: your name, email address, phone number and postal address.
- Health information: your relevant medical history, medications, allergies, skin assessments, treatment records, clinical photographs where you have consented to them, and notes made during consultation.
- Appointment and account information: bookings, attendance, consultation fees and payments.
- Website information: the details you enter into our enquiry form, and standard technical information such as your browser type and pages visited.
How we collect it
We collect personal information directly from you wherever possible, usually when you make an enquiry, book an appointment, complete a form at the clinic, or speak with our team.
We may also receive information from your general practitioner or another treating practitioner where you have asked them to refer you or share records.
Why we collect it
We use your information to:
- Assess your suitability for treatment and plan your care.
- Provide treatment and keep accurate clinical records.
- Contact you about appointments, aftercare and follow-up.
- Take payment and meet our accounting and insurance obligations.
- Respond to your enquiries.
- Meet our legal and professional obligations as a health service provider.
When we disclose it
We do not sell your personal information, and we do not use your health information for marketing.
We disclose your information only where it is necessary or required, including to another treating practitioner involved in your care with your consent, to our service providers who host our systems or handle payments under obligations of confidentiality, to our insurers or professional advisers where relevant, or where disclosure is required or authorised by law.
How we hold it
Clinical records are held securely, with access limited to those who need it in order to provide or support your care.
Health records are retained for the period required by law. Where information is no longer needed and we are not required to keep it, it is destroyed or de-identified.
Our website
Our website uses an embedded Google map on the contact page. Loading that page sends limited technical information to Google and may set cookies in your browser, governed by Google's own privacy terms.
Enquiries submitted through our website are transmitted by email to the clinic through an email delivery provider. Please keep website enquiries general and avoid including detailed health information, which is better discussed in consultation.
Access and correction
You may ask for access to the personal information we hold about you, or ask us to correct it, by contacting the clinic on 0493 206 730 or at skin@telmamedical.com.au.
We will respond within a reasonable period. In limited circumstances we may be unable to provide access, in which case we will explain why in writing.
Complaints
If you are concerned about how we have handled your personal information, please raise it with us first, at skin@telmamedical.com.au. We take complaints seriously and will respond in writing.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner, or the Health Complaints Commissioner in Victoria.
Changes to this policy
We review this policy periodically. The current version is always published on this page, with the date it was last updated shown above.